Editing or Updating Your Quote or Order

Make changes to an order

A quote is meant to stay open to adjustment, and it happens all the time that someone spots a detail they want to tweak after sending in a request. For many edits, especially optional services, you can update the quote on your own. When the change runs deeper, such as swapping a file or moving to a different language pair, our support team will take care of it for you.

Editing Add-On Services

Optional services such as notarization, faster turnaround, or shipped hard copies can be changed right on the quote page, with no need to reach out to support. Click , update what you want, and the quote recalculates on its own.

Changes That Require Support

For anything beyond that, such as a different language pair, a switch in translation type, or a change to the files you sent over, reach out to our support team. Edits like these touch the heart of what the quote covers, so we handle them by hand. Here is how to start:

• Respond to the quote email you received, or
• From there, we look over what you need, adjust the quote accordingly, and return the revised version for you to approve.

Making Changes to an Order

Every edit to an order needs to come through our support team. After an order goes in, it enters production, where adjustments can shift the turnaround, the price, or which translator is free to take it on. We will look at what you are asking for and tell you what we can do given where your order stands.

Common Order Changes

Changing the translation type or the language pair

Swapping in or adding files

Adding services such as notarization or faster turnaround

Sending notes or preferences over to the translator

A few of these edits can raise or lower your total. When that happens, we either send a refund or ask for the extra amount, whichever applies.

To keep things running smoothly, get in touch with us as early as you can. The sooner your request lands, the better our odds of fitting it in before work on the translation starts.

Request a revision through the order status page with notes and reference files, or reply to the confirmation email.

After an Order Is Complete

Has your order already arrived, but something still needs adjusting? From your order status page, you can submit a . We look at each revision individually and work to wrap it up fast.

Open the status page for your order and click to begin a revision. Add notes describing what should change, and feel free to attach reference files that make your request clearer.

Adding Notes or Reference Files

Translator notes and reference materials are welcome at any point, whether you share them before or after you place an order. They guide your translation toward the right terms, spellings, and formatting choices.

Notes and references people often share include:

• How names should be spelled or which translations you prefer
• Requests about formatting or layout
• Glossaries or sample translations
• Background documents that add context
• To send notes or reference files once you have submitted:
• Use the form found on your order or quote status page
• Respond to your order or quote email
• We will see to it that your translator gets what you sent.

Need Help?

Not sure whether a change can still be made, or want a hand figuring out the best path forward? Reach out through your order or quote status page, or reply to your order email. Our support team will review your situation and point you toward the right next step.