Managing Your Translation Order

Manage your order

The moment you check out, we send you an email that contains a direct link to your order status page. That link works whenever you need it, and it opens even for people who chose not to register an account.

Have an account? Sign in and open the orders section to see everything you have ordered in one history. A search box plus filters and sorting help you land on the right order in seconds.

Part of a business team? Your Orders section pulls together every order placed across the team and shows the name of the person who submitted each one.

Select any order to open its full record, where you can follow progress, pull down files, ask for revisions, or grab receipts and invoices.

Understanding Order Statuses

Every order carries a status so you always know where it stands. The order page shows that status front and center, with a short note on what is happening now and what comes next. An order only moves through the stages that apply to it, based on the work you requested and the services you added.

Your order has arrived and we are looking over your files. A translator will be assigned soon, and you will hear from us the moment work starts.

A translator now owns your order and is actively translating it.

The revisions you asked for are underway. Expect a message once the updated files are finished.

A team member is going over your order ahead of final delivery. That can mean a formatting review or a quality control pass.

Your files are waiting for you to look them over. At this point you can sign off on the translation or send it back for revisions before the order closes out.

You have signed off on the translation and confirmed it is correct. The order is now locked and headed for delivery.

We are assembling your final files and attachments, which may involve creating certified coversheets, adding notarization, or setting up shipping.

Everything is finished. Head to the order page to download your files and, if you like, leave a review.

This order has been stopped. No further work is taking place, and if any work was already done we will refund the balance on a prorated basis. Reach out to support if this happened by mistake.

We have reached out about something on your order that needs your input. Please respond so we can keep things moving.

Approving Your Order

Approval is only required when an order includes notarization or shipping. Asking for your sign-off first gives you a chance to lock in any edits while there is still time, before the documents are sealed and can no longer be changed.

After your translation is finished, the order moves into a review state. We will send you an email with a protected link so you can open and inspect the files.

Sign off on the order when it looks right

Ask for a revision when something needs changing

Drop us a note with any questions or comments

As soon as you approve, the order rolls into the finishing steps, such as building certified coversheets, applying notarization, or producing shipping paperwork, and is marked complete once all of that wraps up.

Making Changes to Your Order

Need to swap files or adjust your instructions after ordering? Reach out right away. As long as a translator has not started, we can usually accommodate the change. When you contact us, include:

• A plain account of the change you want
• Any new files, if applicable

Once work is underway, a change may add to the cost or push out the delivery date. We will go over any update with you and get your confirmation before we act on it.

Tracking Progress and Turnaround Time

Your order page shows the live status and an expected delivery date whenever you check. That date reflects the service you chose, the language pair, and any extras on the order, such as rush turnaround or notarization.

We also email you at the important moments:

• When your order starts processing
• Once your translation is set for you to look over
• As soon as your order wraps up and the files can be downloaded

Should anything slow the order down, whether we need a clarification, hit a file problem, or wait on a translator, we will let you know quickly and share a revised timeline.

Want to understand how we calculate delivery estimates and what can shift the timing? Take a look at our dedicated article on that topic.

Accessing Your Translation Files

The moment your work is set, either for your review or as the final copy, a secure link to the order page hits your inbox. Pull down your translated files there at any time you like.

While an order sits in the review state, its files are there for preview only. They might not carry certification, notarization, or other finished deliverables yet. After you approve the translation, we produce the final certified copy along with any extra documents you ordered.

Running into download problems? Switch to another browser or turn off any browser extensions that could be blocking the download. If it still will not work, get in touch and we will make sure your files reach you without delay.

Requesting Revisions or Corrections

Getting your translation exactly right matters to us. If something looks off in the preview or the finished files, you can ask for a revision straight from the order status page.

There is no charge for a revision when:

• Something was clearly mistranslated or left out
• You want to nail down a detail you asked for at the start
• The layout came back different from what you specified

Each revision request follows a set process and goes directly to the translator who handled your project. Whether to take it on or turn it down rests with that translator, who weighs their own expertise against everything your original order covered.

For the quickest reply, submit your revision from the order status page. Requests sent by email or other channels usually crawl and are more likely to stall.

If your revision adds new content or reaches beyond the original scope, extra charges may apply. We will always confirm the price and any timing changes with you before we begin.

Downloading Invoices and Receipts

A polished invoice and a payment receipt are both available to download right from your order page. They come in handy for business records, expense reimbursement, or your own filing.

To download a PDF of your full order invoice, click the button you'll see up at the top.

For individual payment receipts, open the menu (the three dots) beside each transaction listed in the payment history.

Tracking Orders With Shipping

For orders that include printed copies, tracking numbers appear on your order page the moment each shipment has one. We also email you the tracking number so you can check on the delivery whenever you want.

If a package runs late, goes missing, or shows up damaged, let us know and we will sort it out.

Writing or Editing a Review

Once everything is finished, you can leave a review straight from your order status screen. We list links there for a handful of third-party sites as well as our own.

Want to change a review down the road, say after a revision? You will need to edit it on whichever platform you first posted it to.

Reviews you leave on Google and BBB sync over to our page automatically each day, sitting alongside the ones posted directly on our site.

Your feedback means a lot to us, and we lean on it to keep making the service better.

Need Help?

Stuck on finding your files, requesting a change, or fixing a problem? Our support team has your back. Send your order number and a short note describing what you need. We will guide the next steps and carry the order through correctly from start to finish.